How it started
ClientSync Systems started with a simple observation. HVAC business owners are skilled tradespeople running demanding operations. During heating season they are fielding emergency calls, managing multiple jobs, and keeping families comfortable in the coldest months of the year. The last thing on their mind is following up with the customer who called at 2pm and never got a callback.
But that missed call is real revenue. Research shows that a lead who does not get a response within five minutes is a hundred times less likely to ever book. Most HVAC businesses are calling back hours later — if at all. The customer has already called someone else.
And it is not just missed calls. An unhappy customer who receives a review request link goes straight to Google. A satisfied customer from two years ago gets no follow-up and quietly books with a competitor. Small gaps in customer communication add up to significant lost revenue every single month.
ClientSync was built to close every one of those gaps — automatically, reliably, and without adding anything to the owner's plate.
A lead that doesn't get a response within five minutes is a hundred times less likely to ever book. ClientSync Systems was built to make sure that never happens to your business again.
Who is Gary Baath
Gary Baath is the founder of ClientSync Systems. With a background spanning technology, mathematics, and business, Gary brings a systems-thinking approach to a problem most HVAC business owners live with every day — the revenue that walks out the door through missed calls, unasked review requests, and dormant customers nobody is following up with.
Every workflow, every message, and every automation in ClientSync was designed around how HVAC businesses in British Columbia actually operate — the seasonal pressures, the dispatch realities, the customer expectations, and the compliance requirements specific to Canada.
Gary is based in British Columbia and works directly with every client. When you work with ClientSync you work with Gary — not a support ticket.
Why small businesses
Small HVAC businesses are run by people who are experts at their trade — not marketing, not technology, not customer retention systems. They know how to diagnose a failing heat pump at midnight in January. They should not also have to know how to build an automated follow-up sequence or manage their Google reputation manually.
ClientSync fills that gap. It handles the entire customer communication layer — from the first contact to the long-term relationship — so the owner can focus on the work they are actually great at.
Our values
Transparency
You get a monthly report showing exactly what the system did, how many leads were captured, and what you're paying for.
Compliance first
Every message we send is CASL compliant. Opt-outs are processed instantly. We never spam your customers.
Local focus
We serve BC businesses. We're not a faceless platform — you can reach us directly and we'll actually respond.
Done for you
We build it, we maintain it, we improve it. You never touch a workflow or log into a dashboard unless you want to.
Who we serve
Here's where we are today and where we're headed:
Now accepting clients
HVAC businesses across British Columbia — residential and commercial
Coming soon
Plumbing contractors · Roofing companies · Other trades businesses across BC
If you run an HVAC business in BC and want to stop losing customers to missed calls and poor follow-up, we'd love to talk.
Ready to see it in action?
We will walk you through exactly what the system would look like for your HVAC business — no pressure, no commitment, no generic demo.
Book Your Free Discovery Call